Automated Customer Support
OVERVIEW
Using Natural Language Processing (NLP)/Speech recognition to augment/offload human support which will ease the access to healthcare services by providing timely access to relevant services
Opportunity Highlights
- Opportunity to consider different operating models – FDI with 100% ownership or joint venture with local private sector player(s)
- Healthcare facilities are investing more into technologies such as automated customer services to improve the quality of the services provided to patients
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