IT Service Management is a strategic approach to IT management, with a focus on delivering value to stakeholders within and outside of Government entities. The aim of this opportunity is to consolidate the Technology, people, process & operating model for ITSM . The consolidated ITSM will bring financial and non-financial efficiencies via unified platform, streamlined processes & clearly defined operating model to entities & will provide consistent user experience to end users.
- According to Gartner, the global ITSM market was valued at $5.6 billion in 2021 and is expected to reach $15.65 billion in 2027
- Opportunity to consider different models
- FDI with 100% ownership or JV with local player(s)
- EBITDA of 17% is expected
- IRR is expected to be 19%
- Potential Savings range at a gov. level will fall approximately between 10%- 20%
- To meet the projected demand, SAR 140 Mn of investments is required over the coming 5 years
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